‘Home’ is a registered charity and community space, with a lovely little café at the heart of it. We’re located in the centre of Didsbury village in South Manchester, in the entrance space of Emmanuel Church. Our café is open four days a week and serves a full menu of fresh, home-made food and barista coffees and specialty teas.
One of our charitable objectives is to provide volunteering opportunities, and we currently have nearly 40 volunteers involved in Home in some way.
Home opened in April 2015 and we’re now looking to increase our capacity
to deliver our vision and hopes for Home by recruiting a highly competent
new member of our core team. We are seeking to appoint a Café Manager
and Volunteer Development Coordinator -someone who will be able to run
the café to a consistently high standard, who will create and develop a volunteer programme for Home, and be proactive and creative in making
Home a great place for volunteers to work and customers to visit.
How to apply:
Please read the attached role description and person
specification, and if you think you could be the person for the job we want to hear from you! Please email a copy of your CV and a covering letter
explaining why you think you could be right for this role to
Closing Date for applications: Friday 22nd January, 5pm.
You will be notified via email on Monday 25nd whether you have been selected for interview.
Interviews: Monday 1st February, with the hope that the appointed person will begin the new role soon after.
CAFE MANAGER AND VOLUNTEER DEVELOPMENT COORDINATOR:
JOB DESCRIPTION AND PERSON SPECIFICATION
Main Purpose of Job
We are looking for a confident, experienced and reliable individual who will manage the cafe operations of Home, and also take a key role
as Volunteer Development Coordinator.
The person appointed will work alongside the CEO and Director, Hannah Heasley, to further deliver the vision of Home. They should be able to lead and to serve in the cafe, reliably taking on every aspect of operations and planning when they are on duty, and creating an atmosphere that is welcoming, relaxed and friendly.
They will also develop our volunteering programme at Home, taking full
responsibility for every aspect of this key part of the vision.
To manage 4 shifts p/w in the café. To run the café to a high standard
– ensuring customer satisfaction and volunteer well-being and standards .
To monitor stock (in conjunction with the director)through the week and take responsibility for stock-taking and some ordering.
To run the team in service – Managing volunteers, delegating tasks, ensuring adequate staffing levels in all areas of preparation, service and cleaning
To take on the task of weekly rota-ing of volunteers. To find and use a rota software package that works well for Home’s needs, and to disseminate the rota weekly. To plan rota so that volunteers
with additional needs can be supported on shifts.
Recruiting individual volunteers, and also through liaising with other
agencies, e.g. Mustard Tree, Red Cross, The Message, student organisations.
To develop a training package and deliver this to volunteers. Aim of package to ensure consistency, safety and quality in Home –barista training, food training, service/front of house,
de-escalation, basic first aid etc.
To develop a pathway for volunteer development. To explore certification and accreditation (this may require seeking funding from external sources).
To offer pastoral support and care to volunteers as required. To practically support volunteers with additional needs as they work in Home –this will involve being in Home/on shift when volunteers who need extra support are on the rota. To make appropriate contacts with other agencies working with vulnerable volunteers –mental health teams, community care, housing associations etc.
Being creative and pro-active in making Home a good place to volunteer.
To be willing and enthusiastic to undergo relevant training and personal
development to support the delivery of Home’s objectives, and for personal growth.
To work with the director and the food coordinator in building a ‘core’ Home staff team.
Any other tasks associated with the running of the café, as delegated by the director.
Line-management from the director and annual performance reviews.
1.A welcoming, warm community minded person who shares the values of Home Café.
2.Experience of working in a cafe environment.
3. Experience of managing people
4.Experience in a volunteering environment.
5.Understanding of some of the challenge of managing a diverse group of volunteers.
6.A desire and the ability to release control, to delegate and resource teams of people. Someone who will delight in other people’s success
7.Openness to change
8.A flexible and mature person with an ability to connect appropriately across a diverse spectrum of individuals, team members and groups.
9.Well-organised with the ability to plan ahead, focus on the important and meet deadlines.
Clear and engaging communicator both in groups and on a one-to-one basis with excellent
11. Awareness of own strengths and weaknesses and the humility to learn from colleagues
12. IT competence essential.
13. Sense of humour and capacity to rejoice in and enjoy life, whilst managing work and other commitment
a) Neither the Job Description or the Person Specification form part of the Contract of Employment.
Four days a week
•Each day there are two shifts (9:00-14:15 &14:00-19:15). The cafe manager/volunteer development worker will work four of these shifts.
• Salary £20,000 pro rata (actual £16,000)
• Permanent post subject to a satisfactory three-month probation period.
• 5 weeks (20 days) annual leave, some of which to be taken when the cafe closes over holiday periods